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Home > Shipping & Policies > Return, Exchange, Damage Refund Policy

Return, Exchange, Damage, Refund Policy

Return Merchandise Authorization Required via phone contact BEFORE returning unwanted item(s), defective item(s), or exchange item(s). (See below)

NOTE: International Customers can e-mail request. (See below)

*NOTE: Music & Instructional CDs, DVDs, Videos, Computer Software are NOT returnable.


  1. If defective, the item will be replaced.
  2. If UNOPENED in original sealed and undamaged case or box, the item may be returned for a refund.

Return, Exchange & Damage Policy

  • USA & Canadian customers have 30 days to request a return (return authorization required) for product dissatisfaction or action on damaged product. Toll Free Phone: 888-545-8616 or Fax: 1-714-630-7414 or Phone: 1-714-630-7414.

  • International customers have 30 days and can use e-mail . Phone: 1-714-630-7414 or Fax: 1-714-630-7414

    • Regarding e-mail: Please check spam/junk folders for return reply. NOTE: Some countries reject our e-mail (we do NOT receive bounced notice), so if a timely reply is not received, please request again and ask us to use our alternate e-mail address for reply.

  • Action to be taken by customer and/or Soft Expressions regarding return or damaged item(s) will be determined at time of contact.

    • Please do NOT return BEFORE contacting Soft Expressions.

    • Returned items because of dissatisfaction or customer error are NOT refunded shipping costs.

    • Shipping & handling costs refund ONLY if return is because of Soft Expressions' error.

    • Items returned after 30 days are subject to 25% restocking charge.

    • *See software, CD, DVD, & Video exclusion below*.

  • REQUIRED for Refund: Return in resale condition with undamaged original packaging. NOTE: To protect return from mailing damage, please include foam peanuts, bubble wrap, and/or cardboard insert(s) to protect corners & edges on books and other items.
    • Refunds are issued in the original form of payment.

    • Refunds are will be processed within 2 weeks of eligible return.

  • Special Order Returns (return authorization required) following instruction outlined above.
    • NOTE: Special orders are defined as item(s) and/or large number/quantity of item(s) ordered specifically at the customers request.

    • Special Order Returns are subject to 15% restocking fee for items in our normal stock PLUS the incurred shipping costs associated with sending product to you.

    • No refund/return on special order item(s) that are NOT part of our normal stock.

  • Return for Exchange (return authorization required)

    • Customer may exchange for different item(s) when return comes back in resale condition (see below.)

    • On Exchanges we CHARGE actual Shipping Costs on exchange item and we do NOT add Handling fee.

    • Return with original packaging. NOTE: To protect return from mailing damage, please include peanuts, bubble wrap, and/or cardboard insert(s) to protect corners & edges on books and other items.

  • Refund for Lost Packages In the rare event that your order never arrives, notification of lost package must be received within 30 days of order being shipped by Soft Expressions.

**Return Merchandise Authorization Required

USA & Canadian Customers please Call & International Customers can e-mail requesting an RMA # BEFORE returning unwanted item(s), defective item(s), or exchange item(s).
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Monday to Friday 10:30 AM to 3:30 PM

Toll Free USA or Canada: 1-888-545-8616
Fax: 1-714-630-7414 Phone: 1-714-630-7414
e-mail: For additional information, see our Website Conditions of Use Disclaimer

Return, Exchange, Damage Refund Policy


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